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Shipping Policy

Effective Date: [01 01 2026]

At Padikkai, we are committed to giving you a smooth shopping experience with clear updates and careful packing. 
This Shipping & Delivery Policy explains how orders from Padikkai – Handcrafted Statements (owned by SVEE Enterprises, Karur, Tamil Nadu, India) are processed, shipped and delivered.

Where we ship

  • We currently ship orders across India to all serviceable pincodes.

  • We also ship to select international locations on request. International shipping is handled separately and charged at actual courier rates.

Order Processing and Dispatch Time

  • Orders are processed after payment confirmation (for prepaid orders) or after successful order placement (for COD orders).

  • Items listed in our Ready to Ship collection are usually dispatched on the same day or the next working day after order confirmation.
  • For all other catalogue products, most pieces are handcrafted to order or made in very small batches, so our usual dispatch time is 3–4 working days (Monday to Saturday, excluding public holidays).
  • Customised orders follow a separate timeline depending on the design, quantity and approvals; the tentative dispatch date will be clearly communicated to you at the time of custom order confirmation via WhatsApp.
  • If your order contains both Ready to Ship pieces and regular catalogue products, our default process is to ship them together in one parcel, following the standard dispatch timeline for the slower items (usually 3–4 working days). At checkout, you may see an option to ship Ready to Ship items separately for faster dispatch. If you select this option (for example, using a checkbox or delivery preference), your Ready to Ship items will be dispatched first in a separate parcel, and additional shipping charges for the extra shipment will be calculated and added automatically at checkout, as per our Shipping Charges section.
  • In rare cases – for example, if we need extra time to source materials, adjust sizes, manage festival or sale rush, or if courier restrictions apply – dispatch may take a little longer. If this happens, our team will update you with the revised timeline via WhatsApp on your registered contact details.

Shipping Charges within India

  • Shipping charges for orders within India are calculated based on:

    • The delivery zone (Zone 1 or Zone 2)

    • Your order value

    • Your payment method (prepaid or Cash on Delivery)

  • For now, we follow a simple two–zone structure:

    • Zone 1 – South India & nearby metros

      Includes: Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana, Puducherry, Maharashtra and Goa.

    • Zone 2 – Rest of India

      Includes all other Indian states and union territories, including island territories such as Andaman & Nicobar Islands and Lakshadweep.

  • Shipping charges (and any COD fees) are shown clearly at checkout before you complete your order.

Shipping charges within India for Prepaid orders (online payment)

  • For orders paid online through our payment gateway (prepaid orders), shipping within India is:

​Zone 1 – South India & nearby metros (Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana, Puducherry, Maharashtra and Goa)

    • Order value up to ₹3,499: shipping is ₹100 per order

    • Order value ₹3,500 and above: free shipping


    • Zone 2 – Rest of India (All other Indian states and union territories, including islands)

    • Order value up to ₹3,499: shipping is ₹150 per order

    • Order value ₹3,500 and above: free shipping


  • From time to time, we may run special free-shipping or discount offers; any such offers will be clearly displayed on the website or at checkout.

Shipping charges within India for Cash on Delivery(COD) orders


  • COD is available only within India, for eligible pincodes and orders up to ₹8,000.
  • There is no free shipping on COD orders.
  • Shipping for COD orders is based on delivery zone and order value as below. These amounts are only the shipping charges and do not include the COD handling fee.

  • Zone 1 – South India & nearby metros (Tamil Nadu, Kerala, Karnataka, Andhra Pradesh, Telangana, Puducherry, Maharashtra and Goa)

    • Order value up to ₹3,499: ₹100 shipping

    • Order value ₹3,500 – ₹4,999: ₹200 shipping

    • Order value ₹5,000 – ₹6,499: ₹250 shipping

    • Order value ₹6,500 – ₹8,000: ₹300 shipping


  • Zone 2 – Rest of India (All other Indian states and union territories, including islands)

    • Order value up to ₹3,499: ₹150 shipping

    • Order value ₹3,500 – ₹4,999: ₹250 shipping

    • Order value ₹5,000 – ₹6,499: ₹300 shipping

    • Order value ₹6,500 – ₹8,000: ₹350 shipping


  • In addition to the above shipping charges, every COD order carries a ₹100 COD handling fee to cover cash collection and processing by the courier. This fee is shown separately at checkout and is non-refundable once the order is dispatched.

  • COD is not available for:

    • Orders above ₹8,000

    • International orders

    • Certain custom / bulk / special orders, where full advance payment is required (details will be shared at the time of order).

Converting COD orders to prepaid

  • If you have placed a COD order and would like to pay online instead and save the COD handling fee, you can request a change to prepaid before your order is packed and the shipment is booked with the courier.

  • To do this, please contact us on WhatsApp with your Order ID. Our team will share a secure payment link. Once your payment is successfully completed:

    • Your order will be treated as a prepaid order

    • The ₹100 COD handling fee will be removed

    • Prepaid shipping rules (including any applicable free-shipping benefits) will apply to your order

  • After the shipment has been booked for pickup or dispatched, we will not be able to convert COD orders to prepaid for that particular order.

Delivery Timelines

  • We work with a network of trusted courier partners, including DTDC, The Professional Couriers, India Post / Speed Post, ST Couriers, Franch Express, Delhivery and other reputed national and regional courier services such as Blue Dart, depending on your location. The courier for your order is chosen based on your pincode serviceability, shipment weight, delivery speed and reliability.


    • Prepaid orders may be shipped through any of the partners above, depending on what is best for your location.
    • COD orders are currently shipped only via Delhivery to ensure proper cash handling and tracking.


  • If you have a specific preference for a courier partner (for example, DTDC or India Post), you can mention this in the “Special Note / Comment” box at checkout. We will try our best to honour your preference where service is available and feasible for that pincode, but we cannot guarantee a particular courier in all cases.
  • The timelines below are estimated delivery times after dispatch (that is, after your parcel has been handed over to the courier).

​Within Tamil Nadu

    • Most prepaid orders within Tamil Nadu are delivered in 1–3 working days after dispatch.

    • COD orders sent via Delhivery may sometimes take a little longer due to cash-on-delivery handling, routing and repeated delivery attempts.

​Rest of India (outside Tamil Nadu)

    • Major cities and metros: usually 3–6 working days after dispatch

    • Other towns and remote locations: usually 5–10 working days after dispatch

    • COD parcels shipped via Delhivery may take slightly longer than prepaid shipments on some routes.

​International shipments

    • International orders are generally delivered within 10–21 working days after dispatch, depending on the destination country, courier partner and customs clearance in that country.


  • These timelines are indicative and not guaranteed. Actual delivery time can be affected by factors outside our control, such as:

    • Courier delays, routing changes or operational issues

    • Weather conditions and natural disruptions

    • Festivals, strikes, local restrictions or lockdowns

    • Customs checks and clearance for international parcels


  • We always aim to dispatch within the timelines mentioned in the Order processing & dispatch time section.

Tracking Information

  • Once your order is dispatched, we will share your courier name, tracking number and tracking link with you via WhatsApp on your registered mobile number.
  • When you place an order, a customer account is automatically created using your details. You can log in and view your orders anytime from your dashboard on our website. There you can see the order status (such as order received, processing and dispatched), along with the tracking details once they are available.
  • For live movement updates such as in transit, out for delivery or delivered, please refer to the courier’s own tracking page using the link provided. These live updates are controlled by the courier partner’s system.
  • If you are unable to access your tracking link or if the status has not updated within 48 hours of dispatch, you can contact us on WhatsApp with your order ID, and our team will help you check the latest status with the courier.

Address Accuracy

  • Please ensure that your shipping address and contact number are entered correctly at the time of placing the order.

    • The customer is responsible for providing a complete and accurate address, including house/flat number, building or block name, floor (where applicable), street name, area, city, pincode, state and any important landmark.
    • The mobile number you provide should be active, reachable and preferably available on WhatsApp, as courier partners or our team may contact you for delivery or clarifications.

  • Padikkai is not responsible for delays caused by incorrect or incomplete address details.

​Changing address or contact number after placing an order

  • If you notice a mistake in your address or contact details immediately after placing the order, please reach out to us as soon as possible with your Order ID and correct details.

    • We can update the address or contact number only if the order has not yet been dispatched.
    • Once the parcel is shipped and handed over to the courier, we usually cannot change the delivery address or phone number, and any change request is subject to the courier’s own policies and limitations.

​Failed delivery due to incorrect address or unreachable customer

    • An order can be delayed, returned to us (RTO – Return to Origin) or cancelled by the courier in cases such as:

      • Incorrect, incomplete or confusing address
      • Wrong pincode or state selection
      • Phone number switched off / not reachable / not answering repeated calls
      • Repeated refusals or non-availability at the delivery address

    • In such cases:

      • Prepaid orders

        • If the parcel is returned to us due to address or contact issues, we can re-ship it to a corrected address after confirming details with you.
        • Additional shipping charges for re-shipping will apply and must be paid before we dispatch again.
        • Original shipping charges (if any) and any COD handling fee (where applicable) are non-refundable once the first shipment has been attempted.

      • COD orders

        • If a COD parcel is not delivered because of wrong address, unreachable customer or refusal at the doorstep, we reserve the right to cancel the order and may disable COD for future orders to that customer/address.
        • For every COD parcel, we still pay the courier for shipping and cash-handling, even if the customer does not accept the parcel. Because of this cost, we request customers to place COD orders only when they are sure they can receive and pay for the parcel.

Open-box delivery (opening the parcel)

  • Our courier partners do not support open-box delivery / open-package inspection. This means the courier is not authorised to allow you to open the parcel and check the contents before accepting the delivery or making payment (for COD orders).

  • When your parcel is delivered:

    • Please first check the outer packaging for any major visible damage or tampering (for example: box fully torn, completely wet, seal cut or missing, or clearly re-taped).

    • If the parcel looks opened or heavily tampered, please do not accept it.

      • A parcel is considered opened / badly tampered when the main tape or seal is fully cut or missing, the box is open or re-taped in a suspicious way, or there are large tears/holes/soaking that clearly affect the contents inside.

      • In such cases, do not accept / do not sign / do not pay (for COD).

      • Ask the delivery person to mark it as “Refused due to damage / tampering” and immediately take clear photos of all sides of the parcel and the shipping label, then share them with us via WhatsApp along with your Order ID, name and phone number.

  • For minor outer dents, corner crushes or small scuffs where the box is still properly sealed, you may accept the parcel, but:

    • Please record a full unboxing video from the moment you start opening the sealed package until all items are removed and shown clearly.

    • This unboxing video, along with photos, is essential for us to review any later claim related to damage, missing items or wrong product, as per our Return & Refund Policy.

International shipping, customs duties and local taxes

  • We do ship to select international locations, subject to courier serviceability and feasibility.

    • International shipping charges are based on actual courier rates, depending on weight, volume and destination country.

    • Our team will share available shipping options and charges with you (usually via WhatsApp or email) and will proceed only after you confirm and pay the applicable shipping amount.

  • Please note:

    • Any import duties, customs charges, VAT, GST or local taxes applicable in the destination country are not included in our product prices or shipping charges.

    • These charges are set by your country’s customs and tax authorities and are payable by the customer directly to the courier or customs, as per local regulations.

    • If you refuse to pay customs duties or local taxes and the parcel is returned to us or abandoned, any resolution will be handled on a case-by-case basis as per our Return & Refund Policy, after deducting all non-recoverable costs such as shipping, return charges, customs penalties or handling fees (if any).

  • For international orders, please check your country’s customs rules before ordering and keep some buffer time for customs clearance.

Damaged, tampered, missing or wrong items

  • We take a lot of care in packing every Padikkai order. In the rare event that something goes wrong, we follow this process.
  • If the parcel looks open or badly damaged at delivery
  • If the courier brings a parcel that looks opened or heavily tampered, please do not accept it.


    • Do not accept / do not sign / do not pay (for COD).

    • Ask the delivery person to mark it as “Refused due to damage / tampering”.

    • Immediately take clear photos of the parcel from all sides and the shipping label, and send them to us with your order ID, name and phone number via WhatsApp, so we can trace the order and raise the issue with the courier.

  • For minor outer dents or scuffs where the box is still sealed, you may accept the parcel but must follow the unboxing steps below.

    • If you find damage, missing items or wrong product after opening

    • Because our courier partners and insurers require clear proof, we follow a strict evidence and time-based process:

      • Record a full unboxing video from the moment you start opening the outer package, showing the condition of the box, inner packing and all items taken out one by one.

      • Take clear close-up photos of the issue (damage, wrong size, wrong design, missing pieces, etc.).

      • Contact us within 48 hours of the delivery scan (as per courier tracking) with:

        • Your Order ID

        • The unboxing video

        • Photos and a short description of the issue

  • We will review your request along with the evidence and courier scan details. If your case is approved as per our Return & Refund Policy, we may offer a replacement, repair or store credit, depending on product type and availability. Any other resolution, if applicable, will also be handled strictly as per our Return & Refund Policy.

  • Requests raised after 48 hours from the delivery scan or without a proper unboxing video are generally not eligible for support on damage, missing items or wrong product, because we are then unable to verify the condition at the time of opening or raise a valid claim with the courier. In rare and genuine cases, we may review such requests at our sole discretion, but we are not obliged to provide a resolution outside this process.

Lost, stolen or “delivered but not received” parcels

  • Sometimes courier tracking may show a shipment as “Delivered” even when you personally have not received the parcel (for example, when delivery is made to security staff, neighbour, or another family member).

  • If your tracking shows Delivered, but you have not received the parcel:

    • First, please check with:

      • Family members or housemates

      • Security / watchman / reception

      • Neighbours or nearby flats / houses

    • If you still cannot locate the parcel, contact us as soon as possible, ideally within 24–48 hours of the “Delivered” scan, with:

      • Your Order ID

      • Tracking number and courier name

  • We will raise a delivery dispute / investigation with the courier partner. During this time:

    • The courier may check GPS delivery logs, delivery person records, call logs or proof of delivery (POD).

    • This process can take several working days, depending on the courier’s internal procedures.

  • Based on the outcome of the courier’s investigation:

    • If the courier confirms a mis-delivery or loss clearly attributable to the courier, we will work with you to arrange a replacement, store credit or refund, depending on product availability and the specific case.

    • If the courier confirms delivery to the correct address or an authorised recipient (for example, building security or a household member), and we do not find evidence of courier fault, we may not be able to offer a replacement, store credit or any other compensation, as the parcel is considered delivered to the address provided.

  • We understand these situations can be stressful and will always try to support you, but final decisions must take into account the courier’s official investigation and our internal policies.

Changes to this policy

  • We may update this Shipping & Delivery Policy from time to time to reflect changes in our processes, courier partners or legal requirements. Any updates will be published on this page. The version of the policy displayed on the website at the time you place your order will apply to that order.

For delivery issues, please contact us at team@padikkai.com or WhatsApp +91-7845263555. We usually respond within 1 to 2 working days.

Return and Refund Policy

Effective Date: 01 January 2026

At Padikkai, every piece is handcrafted with care, and many orders are made to order or customised exclusively for you. Because of the personalised nature of our products, we follow a limited return policy focused only on genuine issues such as damage in transit, clear manufacturing defects or dispatch errors.

This policy explains when we can review a concern, what proof is required and how we may resolve it.

When we can accept a return / review a complaint

  • We will consider a return request or post-delivery support only in the following situations:

    • You received a wrong product or wrong design compared to your order confirmation
    • The product is visibly damaged on arrival, as per our unboxing rules

    • There is a clear manufacturing defect that affects usage or wearability

  • All such requests must follow the proof and time-limit rules mentioned below.
  • Please note: Delivery delays, courier issues or non-receipt disputes are handled as per our Shipping & Delivery Policy and may not fall under this Return & Refund Policy.

Cases where returns / exchanges are not accepted

  • We are not able to accept returns, exchanges or refunds in the following cases:

    • Customised orders and made-to-order designs, once confirmed
    • Products where the size was selected incorrectly by the customer at the time of order
    • Minor variations in colour, finish, bead alignment, thread tone, stone placement or other handmade detailing, as these are natural in handcrafted products and may differ slightly from photos
    • Differences in colour or appearance due to screen/monitor settings or lighting in your environment
    • General change of mind, personal dislike after receiving the product, or wanting a different design/colour/size once the correct product has been delivered

    • Any damage occurring after delivery due to:

      • Water exposure
      • Perfume, sweat or chemicals
      • Pulling, pressure, accidental breakage or rough handling
      • Improper storage or lack of care

  • Certain personal-wear accessories (such as hair accessories, some ear-wear, or others as specified from time to time) may also be strictly non-returnable for hygiene reasons; this will be mentioned wherever applicable.

Mandatory proof for any issue

  • To process any complaint related to damage, missing items, wrong item or defect, the following proof is compulsory:

    • A continuous, unedited unboxing video:

      • Clearly showing all sides of the sealed parcel before opening

      • Showing the entire process of opening the package and inner packing

      • Showing each product clearly once removed

    • Clear photos of:

      • The outer package

      • The inner packing

      • The product and the specific issue (damage, defect, wrong item, etc.)

  • Without this required video and photo proof, we are usually not able to approve any return, replacement, repair, store credit or other resolution, because we cannot verify the condition of the product at the time of opening or raise a valid claim with the courier or our internal team.

Time limit to raise a request

  • All issues covered under this policy must be raised within 48 hours of delivery, based on the courier’s delivery scan.

    • Requests raised after 48 hours from the recorded delivery time are generally not eligible, as we cannot reliably verify the condition of the product or packaging by then.

    • Very late claims (for example, after several days or weeks) will not be accepted, except in rare and clearly exceptional cases at our sole discretion.

How to raise a return / issue request

  • To raise a request, please contact us on WhatsApp or email with:

    • Your Order ID

    • A short description of the issue

    • The unboxing video (shared via link or as a file, as feasible)

    • Photos of the product, inner and outer packaging

  • You may also mention your preferred resolution (for example, repair, replacement or store credit). Please note that the final resolution will be decided as per this policy and our internal assessment.

For returns and claims, please contact us at team@padikkai.com or WhatsApp +91-7845263555. We usually respond within 1 to 2 working days.

How we decide the resolutionesolution

  • After we review your case, along with the video, photos and courier data, Padikkai may offer one or more of the following resolutions:
    1. Repair or correction of the product, where possible
    2. Replacement of the same product or a similar product of the same value (if available)
    3. Store credit for the eligible amount, which you can use for a future purchase within the validity period
  • Refunds are not our primary resolution method.
  • Approved cancellations and some eligible resolutions are usually issued as store credit, which you can view and use from your customer account for future purchases

  • Refunds may be considered only in rare and exceptional cases where:

    • Repair is not possible
    • A suitable replacement is not available

    • Store credit is not a reasonable option in that specific situation

    • At last, if solely at our discretion and as per payment gateway and banking rules

  • Any resolution (repair, replacement, store credit or, in rare cases, refund) will always be aligned with:

    • The nature of the issue,

    • The evidence provided, and

    • The condition and category of the product.


Return shipping rules

  • If we approve a physical return of the product (for inspection, repair or replacement):

    • We will share the return address and packing instructions.

    • The product must be unused and returned with:

      • All original packaging

      • Tags, boxes, inserts and any free gifts that came with it (if applicable)


  • If the issue is from our side (for example, wrong item sent, confirmed defect, or damage in transit verified as per our process):

    • We will guide you on the return shipping method.

    • Depending on the case, we may:

      • Arrange a pickup, or

      • Ask you to ship back using an agreed courier and reimburse / adjust reasonable shipping costs as per our internal process.


  • If the issue is due to customer error (such as wrong size selection, wrong address, mishandling after delivery, or not following care instructions):

    • We may still assist with a paid repair or adjustment if feasible, but:

      • Return shipping to us and back to you will be at the customer’s own cost.

      • Any resolution will be clearly communicated and confirmed before you ship the product back.

  • Original shipping charges and COD handling fees, once the order has been shipped, are generally non-refundable, even if a return is later approved, unless explicitly stated otherwise in a specific case.

Important note for customised and made-to-order designs

  • Most Padikkai pieces are handcrafted and many are customised for your specific colour, size, design or budget preferences.

  • For this reason:

    • Customised orders and made-to-order designs cannot be cancelled, returned or exchanged once they are confirmed and moved into production, except in cases of:

      • Confirmed damage in transit, or

      • A clear defect or error on our side,

    • and only when supported by the required unboxing video and photos received within 48 hours of delivery.

  • For such exceptional cases, any resolution will follow the same process and options described in this policy (repair, replacement, store credit, and only in rare cases, refund).

Relationship with Shipping & Delivery Policy

  • This Return & Refund Policy should be read together with our Shipping & Delivery Policy and Cancellation Policy.

    • Issues related to delivery timelines, wrong address, courier delays, lost or “delivered but not received” parcels are primarily governed by our Shipping & Delivery Policy.

    • This Return & Refund Policy focuses only on post-delivery product issues (damage, defect, wrong item) and how we handle them.

Customer acknowledgement

  • By placing an order with Padikkai – Handcrafted Statements, you confirm that:

    • You have read, understood and accepted this Return & Refund Policy, along with our Shipping & Delivery Policy, Cancellation Policy, Privacy Policy and Terms & Conditions.

    • You understand that Padikkai follows a limited return policy because of the handcrafted and often customised nature of our products, and that repair, replacement or store credit are the primary forms of resolution for eligible issues.

Cancellation Policy

Effective Date: 01 January 2026

Thank you for choosing Padikkai. Most of our pieces are handcrafted, made to order or customised, so our cancellation options are limited and depend on how far your order has progressed.

This policy explains when you can cancel, how to request it, and what kind of resolution (mainly store credit) you can expect.


When can you cancel an order?

Before production / processing

  • We can consider cancellation only if your order has not yet moved into production, packing or dispatch.

    • For prepaid orders:

      • If your order is still in the initial stage (payment received, production not started), we may approve cancellation on request.

      • If approved, the order value (after deducting any non-recoverable charges, if applicable) will normally be converted into Padikkai store credit.


    • For COD orders:

      • If your COD order has not yet been packed or handed over to the courier, we may cancel it on request.
      • No refund is involved for COD, since no payment has been collected yet.
      • Repeated last-minute cancellations of COD orders may lead to COD being disabled for your future orders.
      • Note: Changing a COD order to prepaid (before dispatch) is treated as a payment method change, not a cancellation. The order remains active and will be processed as a prepaid order once your payment is confirmed.
  • Once your order has entered production / custom work / packing, or is marked ready for dispatch, it will usually not be cancellable.

After dispatch

  • Once an order has been dispatched and handed over to the courier:

    • It cannot be cancelled.

    • Any support after delivery (for damage, defect, wrong item, etc.) will be handled only as per our Return & Refund Policy and Shipping & Delivery Policy.

Customised and made-to-order products

  • Because customised and made-to-order pieces are created specifically for you, they are non-cancellable once confirmed.

  • This includes (but is not limited to):

    • Custom colour combinations

    • Custom sizes or special bangle measurements

    • Changes in stone pattern, layout or motifs

    • Name initials, special charms or personalised engraving

    • Add-ons like special packaging, extra accessories or matching add-ons created on request

    • Any design that has been approved over WhatsApp / message and moved into production

  • Once we have started sourcing materials, blocking stock or working on your customised design, the order cannot be cancelled, except in rare cases where there is a clear error from our side.

How to request a cancellation

  • If you wish to cancel, please contact us as soon as possible with:

    • Your Order ID

    • Your full name

    • The reason for cancellation

  • WhatsApp: +91-7845263555 | Email: team@padikkai.com
  • We usually respond within 1 to 2 working days.
  • Approval will always depend on the current status of your order.

What happens if cancellation is approved?

  • All cancellation requests are subject to approval based on:

    • Whether the order has entered production / packing / dispatch, and

    • Whether the order is customised / made to order.

  • If your cancellation is approved:

    • For prepaid orders:

      • The eligible amount will usually be issued as Padikkai store credit that you can use for a future purchase, as per the validity and terms mentioned at the time of issuing the credit.

      • Refunds to the original payment method are not our standard option for cancellations. They may be considered only in rare, exceptional situations where store credit is genuinely not workable, and always as per our Return & Refund Policy and internal approval.

    • For COD orders:

      • If cancelled before dispatch, the order will simply be cancelled (no payment taken, no refund needed).

  • Refund processing time (where a rare refund is approved) is usually 5–10 working days after approval, but your bank or payment provider may take additional time to reflect the amount.

Incorrect address, unreachable customer and delivery failures

  • If an order cannot be delivered because of:

    • Incorrect or incomplete address

    • Wrong pincode or state

    • Unreachable phone number or repeated non-availability

    • Refusal to accept a valid COD parcel at delivery

  • it is not treated as a normal cancellation by the customer.

  • Such situations are handled as per our Shipping & Delivery Policy, which may involve:

    • The parcel returning to us (RTO – Return to Origin)

    • Additional re-shipping charges if you want it sent again

    • Limited or no eligibility for refund, and in some cases only partial store credit, depending on the costs already incurred

  • Please refer to the Shipping & Delivery Policy for detailed rules on address accuracy, failed delivery, COD behaviour and RTO handling.

Changes to orders (size / colour corrections)

  • If you need to change something in your order (for example, size or colour correction), please contact us quickly with your Order ID and the required change.

    • Changes are possible only if:

      • The order has not started production, and

      • Materials have not been fixed, cut or specially ordered for your piece

  • If production has already started, we may:

    • Not be able to change the design / size / colour, or

    • Offer a paid alteration or adjustment if feasible (for example, resizing a bangle or modifying an add-on), with all additional costs clearly communicated and agreed before proceeding.

Policy updates

  • Padikkai reserves the right to modify or update this Cancellation Policy at any time. Any changes will be effective once updated on this page. The version of the policy displayed on the website at the time you place your order will apply to that order.

Customer acknowledgement

By placing an order on padikkai.com, you confirm that you have read and accepted this Cancellation Policy, and that you understand:

  • Many Padikkai products are handmade, customised or made to order, and

  • Approved cancellations for prepaid orders typically result in store credit, while refunds to the original payment method are reserved for rare, exceptional situations, as described in our Return & Refund Policy.


For cancellation-related queries, please contact us at team@padikkai.com or WhatsApp +91-7845263555. We usually respond within 1 to 2 working days.

Privacy Policy

Effective Date: 01 January 2026

  • Thank you for visiting Padikkai – Handcrafted Statements at www.padikkai.com. This Privacy Policy explains how we collect, use, store and protect your personal information when you browse our website or place an order.
  • By using this website, you agree to the practices described in this policy.

Who we are

  • Padikkai – Handcrafted Statements is a brand owned and operated by SVEE Enterprises, based in Karur, Tamil Nadu, India.
  • References to “we”, “us”, “our” or “Padikkai” in this policy refer to SVEE Enterprises.

Information we collect

  • We collect information in two main ways:

    • Information you provide directly, and

    • Information collected automatically when you use our website.

Personal information you provide

  • When you browse, create an account, place an order or contact us, we may collect:

    • Name

    • Phone number and email address

    • Shipping and billing address

    • Order details (products, sizes, colour selections, notes for customisation, etc.)

    • Messages or queries you send us via WhatsApp, email, contact forms or other channels

Payment information

  • Payments are processed securely through third-party payment gateways such as Razorpay and other options shown at checkout.

  • We do not store your full card details, UPI PIN or bank login information on our servers.

  • Limited payment-related information (such as transaction ID, payment status, mode of payment, and in some cases partial card details) may be stored by the payment gateway and shared with us for order verification, refunds where applicable, and accounting.

Browsing and technical information

  • When you use our website, we may automatically collect:

    • Device and browser information

    • IP address and approximate location

    • Pages viewed, time spent, clicks and navigation paths

    • Referring pages (where you came from)

    • Information via cookies and similar technologies, as explained below

  • We may also use analytics tools (for example, Google Analytics or similar services) to understand how visitors use our website and to improve performance.

How we use your information

  • We use your information for purposes such as:

​Order processing and fulfilment

    • Creating and managing your customer account

    • Processing payments and confirming transactions

    • Packing and shipping your products

    • Sharing tracking details and delivery updates

​Customer support

    • Responding to your queries via WhatsApp, call or email

    • Resolving issues, handling returns/claims as per our policies

​Safety, fraud prevention and legal compliance

    • Verifying orders to prevent fraud, misuse or suspicious activity

    • Handling disputes, chargebacks or claims with payment gateways and courier partners

    • Complying with applicable laws, tax and accounting requirements

​Improving our services

    • Understanding how visitors use our website

    • Improving our product range, website design and customer experience

​Marketing and communication

    • Sending you updates about new launches, offers or important changes to our services, only when you have shared your contact details and where such communication is permitted

    • You can opt out of non-essential promotional messages at any time by contacting us.

Sharing of information

  • We do not sell your personal information.

  • We may share limited information with trusted third parties only for purposes related to running our business and servicing your orders, such as:

    • Payment gateways and banks – to process your payment securely

    • Courier and logistics partners – to deliver your orders and provide tracking

    • Technical and service providers – for website hosting, analytics, customer support tools or communication platforms (for example, WhatsApp Business tools, email service providers)

    • Professional advisors or authorities – where required to comply with legal, tax, regulatory or fraud-prevention obligations

  • These third parties are expected to use your information only for the specific services they provide to us and in line with applicable privacy and security requirements.

Cookies and similar technologies

  • Our website may use cookies and similar technologies to:

    • Remember your preferences (such as language, currency, cart contents)

    • Help you stay logged in to your account

    • Enable cart and checkout features

    • Analyse traffic and usage to improve site performance and design

  • You can control cookies through your browser settings. If you choose to disable some or all cookies, certain parts of the website (such as login or checkout) may not function properly.

Data security

  • We take reasonable technical and organisational measures to protect your personal information, including:

    • Using reputable hosting and payment providers

    • Limiting access to personal data to authorised personnel who need it for their role

    • Encouraging secure handling of data within our team

  • However, no method of transmission or storage over the internet is completely secure. While we work hard to protect your information, we cannot guarantee absolute security.

Data retention

  • We keep your information only as long as reasonably necessary for:

    • Fulfilling your orders and providing customer support

    • Maintaining your account and order history

    • Complying with legal, tax and accounting obligations

    • Handling disputes, claims, chargebacks or fraud investigations

  • After this, data may be deleted, anonymised or retained in a limited form where required by law or for legitimate business reasons (for example, to maintain basic transaction records).

Your rights and choices

  • Depending on applicable law, you may have the right to:

    • Access the personal data we hold about you

    • Correct inaccurate or incomplete information

    • Request deletion of certain data, where legally possible and where it is not required for ongoing obligations (such as tax, accounting or dispute handling)

    • Opt out of non-essential marketing communications

  • To exercise these rights or raise any privacy concern, please contact us using the details below. We may need to verify your identity before acting on your request.

WhatsApp and other communication channels

  • When you share your phone number with us:

    • We may contact you via WhatsApp, SMS or call for:

      • Order confirmation and status updates

      • Delivery clarifications

      • Support or query resolution

  • By initiating a conversation with us on WhatsApp or similar platforms, you understand that your data may also be processed according to that platform’s own privacy policy.

  • If you do not wish to receive promotional messages over WhatsApp or SMS, you can inform us and we will update your preferences.

Third-party links

  • Our website may contain links to third-party websites, social media pages or tools. These sites are not controlled by Padikkai, and this Privacy Policy does not apply to them.
  • We encourage you to review the privacy policies of any third-party sites you visit.

Changes to this policy

  • We may update this Privacy Policy from time to time to reflect changes in our processes, legal requirements or service providers. Any updates will be effective once posted on this page, with the Effective Date updated accordingly.
  • Your continued use of the website after such changes means you accept the updated policy.

Contact information

  • For questions regarding privacy or your personal data, or to exercise any of your rights, please contact:
  • Email: team@padikkai.com
  • WhatsApp: +91-7845263555
  • Postal address: SVEE Enterprises, Karur, Tamil Nadu, India

(Full address is available on our Contact Us page.)

We usually respond within 1 to 2 working days.

Terms and Conditions

Effective Date: 01 January 2026

  • Welcome to Padikkai. These Terms and Conditions govern your use of www.padikkai.com and any purchase made through our website. By browsing the site, creating an account, placing an order or making a payment, you agree to these Terms along with our Shipping Policy, Return & Refund Policy, Cancellation Policy and Privacy Policy.

Business information

  • Padikkai – Handcrafted Statements is a brand owned and operated by SVEE Enterprises, based in Karur, Tamil Nadu, India.

Eligibility and account

  • You must be at least 18 years old, or using the website under the supervision of a parent/guardian, to place an order.

  • You agree that all information provided during signup/checkout (name, address, phone, email, etc.) is accurate and belongs to you.

  • You are responsible for maintaining the confidentiality of your account login and for all activities that occur under your account.

Products and handmade variations

  • Most Padikkai products are handcrafted and often made to order or produced in small batches.

  • Because of this, minor variations in colour tone, finish, bead or stone placement, alignment, thread shade or texture are natural and not considered defects.

  • Product photos are for visual reference only. Colours may appear slightly different due to lighting, editing and individual screen settings.

Orders and acceptance

  • Placing items in the cart or completing checkout does not by itself guarantee order acceptance.

  • We may cancel or reject an order (with appropriate communication) in cases such as:

    • Pricing or product listing errors

    • Stock unavailability or material constraints

    • Suspected fraud, misuse of offers, or high-risk transactions

    • Orders that do not comply with these Terms

  • An order is considered confirmed only after you receive an Order Confirmation by email / WhatsApp.

Pricing, taxes and offers

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices, shipping charges, offers and product availability may change at any time without prior notice, but such changes will not affect orders already confirmed.

  • Any coupons, discounts, free-shipping or promotional offers are governed by the specific terms shown at the time of use and may be withdrawn or modified at our discretion.

  • For international orders, any customs duties, import taxes or local charges in the destination country are not included in the product price and must be paid by the customer, as explained in our Shipping Policy.

Payments

  • We currently support:

    • Prepaid orders via online payment methods offered at checkout (for example, cards, UPI, netbanking, wallets, BNPL etc. through providers such as Razorpay).

    • Cash on Delivery (COD) for eligible pincodes and order values, as described in our Shipping Policy.

  • All online payments are processed securely by third-party payment gateways.

  • We do not store your card, UPI or bank account details on our servers.

  • In case a payment is charged but the order is not created due to technical issues, we will verify with the payment gateway and either confirm the order or issue a refund / store credit as applicable.

Shipping, delivery and risk of loss

  • Order processing, dispatch timelines, shipping charges and COD rules are detailed in our Shipping Policy. This includes separate timelines for Ready to Ship and regular catalogue products, as well as zone-wise shipping charges.

  • Delivery timelines shown on the website or by the courier are estimates only. Actual delivery time may vary due to courier routing, operational issues, weather, strikes, local restrictions, festivals, customs clearance and other factors beyond our control.

  • Risk of loss passes to you once the parcel is handed over to the courier at the address you provided. However, we will fully support you in case of damage in transit, tampering or courier errors, as per our Shipping and Return & Refund Policies.

  • Our courier partners do not support open-box delivery. You cannot open the parcel before accepting/paying for it. If a parcel looks badly tampered, you must refuse it and follow the process described in the Shipping Policy.

Returns, refunds, cancellations and store credit

Because most items are handcrafted and often made to order, we do not offer open returns or exchanges.

  • Eligibility for returns / claims is limited to genuine issues such as wrong product, damage in transit or clear manufacturing defects, and must follow the evidence rules (continuous unboxing video, photos etc.) described in our Return & Refund Policy.

  • You must raise any such claim within 48 hours of the courier’s delivery scan. Requests without proper proof or made after this period are generally not eligible.

  • Cancellations:

    • Requests are accepted only before production has started or materials have been fixed.

    • For approved cancellations, the default resolution is Padikkai store credit, not cash refund, except in rare cases specifically mentioned in the Return & Refund Policy.

  • Store credit:

    • Store credits are non-transferable, cannot be encashed, and can be used only for purchases on padikkai.com.

    • Any validity or specific terms for a store credit will be mentioned at the time it is issued.

  • Please read our Return & Refund Policy and Cancellation Policy carefully before placing an order.

Customer responsibilities

  • You agree to:

    • Provide complete and accurate shipping address, pincode, landmark and reachable phone number (preferably on WhatsApp).

    • Choose the correct size, colour, design and customisation details at the time of ordering.

    • Be available to receive the parcel or coordinate with the courier for delivery.

    • Not misuse COD facility (for example, by repeatedly refusing parcels at the doorstep).

Padikkai is not responsible for delays, RTO (Return to Origin), additional shipping costs or losses arising from incorrect address details, unreachable phone numbers, non-availability, or repeated refusal to accept delivery.

Intellectual property

  • All content on this website – including logos, brand names, product designs, photographs, graphics, text, videos and layouts – is the intellectual property of Padikkai / SVEE Enterprises.

  • You may not copy, reproduce, modify, publish, sell, distribute or use any content for commercial purposes without our prior written consent.

  • You may share our content only for personal, non-commercial purposes, provided you clearly credit Padikkai and do not alter or misrepresent the brand.

Third-party services and links

  • Our website may contain links to third-party sites or services (for example, payment gateways, courier tracking pages, social media, analytics tools).

  • These third parties operate under their own terms and privacy policies. Padikkai is not responsible for their content, security or practices.

  • Your use of any third-party service is at your own risk and subject to that provider’s terms.

Limitation of liability

  • To the fullest extent permitted by law:

    • Padikkai is not liable for any indirect, incidental, special or consequential damages, including loss of profits, business, goodwill or data, arising from use of our website or products.

    • We are not liable for delays or failure to perform due to events beyond our reasonable control, such as courier delays, accidents, natural disasters, strikes, lockdowns or government actions.

    • Our total aggregate liability for any claim relating to an order will not exceed the amount actually paid by you for that order.

Governing law and jurisdiction

  • These Terms are governed by the laws of India.

  • Any disputes or claims arising out of or relating to your use of padikkai.com or to our products shall be subject to the exclusive jurisdiction of the courts at Karur, Tamil Nadu, India.

Changes to these Terms

We may update or modify these Terms and Conditions from time to time. Changes will be effective once posted on this page. The version in force at the time you place your order will apply to that order.

Contact

For questions about these Terms & Conditions, please contact us:

Customer Acknowledgement

  • By using www.padikkai.com, creating an account, or placing an order, you acknowledge and agree that:

    • You have read, understood and accepted these Terms & Conditions.

    • You have also read and agreed to our Shipping & Delivery Policy, Return & Refund Policy, Cancellation Policy and Privacy Policy, and understand how they apply to your order.

    • Many Padikkai products are handcrafted, customised or made to order, and because of this, open returns are not offered and resolutions for issues are usually provided through repair, replacement or store credit, with refunds to the original payment method available only in limited, exceptional cases as described in our policies.

    • You are responsible for providing accurate contact details, delivery address and order information, and for following the timelines and proof requirements (such as unboxing videos) mentioned in our policies for any claim or request.

  • If you do not agree with these Terms or any of our policies, you should not use this website or place an order on padikkai.com.