Return and Refund Policy

Effective Date: [01 01 2026]

At Padikkai, every piece is handcrafted with care and many orders are made to order or customised. Because of the personalised nature of our products, we follow a limited return policy focused on genuine issues such as damage in transit or dispatch errors.

Returns and refunds eligibility

Returns or refunds are considered only in these cases:

1. You received a wrong product or wrong design compared to your order confirmation

2. The product is damaged on arrival

3. There is a clear manufacturing defect

No return items

Returns and exchanges are not applicable for:

1. Customised orders and made to order designs once confirmed

2. Products with size selection mistakes made at the time of order

3. Minor variations in colour, finish, bead alignment, thread tone, or handmade detailing, since these are natural in handcrafted products

4. Damage caused due to usage, water exposure, pulling, pressure, mishandling, or improper storage after delivery

Mandatory proof for any claim

To process any complaint related to damage or wrong item, the following proof is compulsory:

1. An unboxing video that is continuous and unedited

2. The video must clearly show all sides of the sealed package before opening

3. The video must show the product clearly after opening

4. Clear photos of the outer package, inner packaging, and the product

Without the required proof, we may not be able to approve a return, replacement, or refund.

Time limit to raise a request

You must contact us within 24 hours of delivery to raise a return or refund request. Requests raised after this period may not be eligible.

How to request a return or refund

Send us the following on WhatsApp:

1. Order number

2. Issue description

3. Unboxing video and photos

4. Your preferred resolution such as replacement or refund

WhatsApp: [Your WhatsApp Number]

Email: [Your Support Email]

We respond within 1 to 2 working days.

Resolution options

After verification, Padikkai may offer one of the following:

1. Replacement of the same product if possible

2. Repair or correction if applicable

3. Refund to the original payment method

4. Store credit in select cases

The final resolution is based on stock availability and the nature of the issue.

Return shipping rules

If a return is approved:

1. We will guide you on the return address and packing steps

2. The product must be unused and returned with original packaging

3. If the mistake is from our side such as wrong item or damaged in transit, we will support return shipping as per our process

4. If the issue is due to customer error such as wrong size selection, return shipping is the customer’s responsibility

Refund timeline

If a refund is approved:

1. Refund is processed to the original payment method

2. Processing time is usually 5 to 10 working days after approval

3. Bank processing time may vary depending on your payment provider

Important note for customised orders

Since customised orders are made specifically for you, they cannot be cancelled, returned, or exchanged once confirmed, unless there is damage in transit or a clear defect supported by the required proof within 24 hours of delivery.

Customer acknowledgement

By placing an order with Padikkai, you confirm that you have read and accepted this Return and Refund Policy.

Cancellation Policy for Padikkai

Effective Date: [01 01 2026]

Thank you for choosing Padikkai. Please read our cancellation policy carefully before placing your order, as most of our products are handcrafted and made to order.

Order Cancellation

• Cancellation requests are accepted only before the order is confirmed for production.

• Once your order is confirmed or work has started, it cannot be cancelled, because the product is made specifically for you.

• Once an order is dispatched, it cannot be cancelled.

Customised and Made to Order Products

• All customised orders and made to order designs are non cancellable once confirmed.

  Examples include changes in colour, size, stone pattern, name initials, add ons, special packing, or any design modifications requested by the customer.

How to Request Cancellation

To request cancellation, message us immediately with:

• Order number

• Your name

• Reason for cancellation

WhatsApp: [Your WhatsApp Number]

Email: [Your Support Email]

We usually respond within 1 to 2 working days.

Cancellation Approval

• All cancellation requests are subject to approval based on the order status.

• If your order has already moved into production, cancellation will not be approved.

Refund for Approved Cancellations

• If cancellation is approved, the refund will be processed to the original payment method used at checkout.

• Refund processing time is usually 5 to 10 working days after approval.

• Bank processing times may vary depending on the payment provider.

Incorrect Address or Customer Mistakes

• If the order cannot be delivered due to an incorrect address or unreachable contact number provided by the customer, the order may return to us.

• In such cases, reshipping charges may apply, and refund if any will be processed after deducting shipping and handling costs.

Changes to Orders

If you need a change such as size or colour correction, contact us quickly. Changes are possible only if the order has not started production and materials have not been fixed.

Policy Updates

Padikkai reserves the right to modify or update this policy at any time. Changes will be effective once updated on the website.

Customer Acknowledgement

By placing an order on padikkai.com, you confirm that you have read and accepted this Cancellation Policy.

Privacy Policy

 Effective Date: [01 01 2026]

Thank you for visiting Padikkai at www.padikkai.com. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website or place an order. By using this website, you agree to this policy.

Information we collect

Personal information you provide

• Name

• Phone number and email address

• Shipping and billing address

• Order details such as products, size, colour selections, and customisation notes

Payment information

• Payments are processed securely through third party payment gateways such as Razorpay and other payment options shown at checkout.

• We do not store your card, UPI, or bank account details on our servers.

Browsing and technical information

• Device information, browser type, IP address

• Pages you visit, time spent, clicks and referring pages

• Cookies or similar technologies used to improve site experience

How we use your information

We use your information to:

• Process and fulfil your order

• Confirm payments and send order updates

• Ship products and share tracking details

• Provide customer support through WhatsApp, call, or email

• Prevent fraud and handle disputes or chargebacks

• Improve our website, products, and customer experience

• Send offers or updates only if you choose to receive them

Sharing of information

We do not sell your personal information. We may share limited information only when required to provide our service, such as:

• Payment processing partners such as Razorpay

• Courier and logistics partners for delivery

• Service providers who help us operate the website, analytics, and customer support

• Legal or regulatory authorities if required by law

Cookies

We may use cookies to:

• Remember your preferences

• Enable cart and checkout features

• Understand traffic and improve performance

  You can disable cookies in your browser settings, but parts of the website may not work properly.

Data security

We take reasonable security measures to protect your information. However, no method of transmission or storage is completely secure. We work to use trusted service providers and safeguard customer data responsibly.

Data retention

We retain order and customer information only as long as necessary for:

• Order fulfilment and support

• Tax and accounting compliance

• Handling disputes, refunds, or chargebacks

Your rights

You may request:

• Access to the personal data we hold about you

• Correction of inaccurate data

• Deletion of your data where legally possible

  To request this, contact us using the details below.

Changes to this policy

We may update this Privacy Policy from time to time. Updates will be effective once posted on this page.

Contact information

For questions regarding privacy or your personal data, contact:

Email: [Support Email]

WhatsApp: [WhatsApp Number]

Address: [Business Address]