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Terms & Conditions

Effective Date: 01 January 2026

  • Welcome to Padikkai. These Terms and Conditions govern your use of www.padikkai.com and any purchase made through our website. By browsing the site, creating an account, placing an order or making a payment, you agree to these Terms along with our Shipping Policy, Return & Refund Policy, Cancellation Policy and Privacy Policy.

Business information

  • Padikkai – Handcrafted Statements is a brand owned and operated by SVEE Enterprises, based in Karur, Tamil Nadu, India.

Eligibility and account

  • You must be at least 18 years old, or using the website under the supervision of a parent/guardian, to place an order.

  • You agree that all information provided during signup/checkout (name, address, phone, email, etc.) is accurate and belongs to you.

  • You are responsible for maintaining the confidentiality of your account login and for all activities that occur under your account.

Products and handmade variations

  • Most Padikkai products are handcrafted and often made to order or produced in small batches.

  • Because of this, minor variations in colour tone, finish, bead or stone placement, alignment, thread shade or texture are natural and not considered defects.

  • Product photos are for visual reference only. Colours may appear slightly different due to lighting, editing and individual screen settings.

Orders and acceptance

  • Placing items in the cart or completing checkout does not by itself guarantee order acceptance.

  • We may cancel or reject an order (with appropriate communication) in cases such as:

    • Pricing or product listing errors

    • Stock unavailability or material constraints

    • Suspected fraud, misuse of offers, or high-risk transactions

    • Orders that do not comply with these Terms

  • An order is considered confirmed only after you receive an Order Confirmation by email / WhatsApp.

Pricing, taxes and offers

  • All prices are listed in Indian Rupees (INR) unless stated otherwise.

  • Prices, shipping charges, offers and product availability may change at any time without prior notice, but such changes will not affect orders already confirmed.

  • Any coupons, discounts, free-shipping or promotional offers are governed by the specific terms shown at the time of use and may be withdrawn or modified at our discretion.

  • For international orders, any customs duties, import taxes or local charges in the destination country are not included in the product price and must be paid by the customer, as explained in our Shipping Policy.

Payments

  • We currently support:

    • Prepaid orders via online payment methods offered at checkout (for example, cards, UPI, netbanking, wallets, BNPL etc. through providers such as Razorpay).

    • Cash on Delivery (COD) for eligible pincodes and order values, as described in our Shipping Policy.

  • All online payments are processed securely by third-party payment gateways.

  • We do not store your card, UPI or bank account details on our servers.

  • In case a payment is charged but the order is not created due to technical issues, we will verify with the payment gateway and either confirm the order or issue a refund / store credit as applicable.

Shipping, delivery and risk of loss

  • Order processing, dispatch timelines, shipping charges and COD rules are detailed in our Shipping Policy. This includes separate timelines for Ready to Ship and regular catalogue products, as well as zone-wise shipping charges.

  • Delivery timelines shown on the website or by the courier are estimates only. Actual delivery time may vary due to courier routing, operational issues, weather, strikes, local restrictions, festivals, customs clearance and other factors beyond our control.

  • Risk of loss passes to you once the parcel is handed over to the courier at the address you provided. However, we will fully support you in case of damage in transit, tampering or courier errors, as per our Shipping and Return & Refund Policies.

  • Our courier partners do not support open-box delivery. You cannot open the parcel before accepting/paying for it. If a parcel looks badly tampered, you must refuse it and follow the process described in the Shipping Policy.

Returns, refunds, cancellations and store credit

Because most items are handcrafted and often made to order, we do not offer open returns or exchanges.

  • Eligibility for returns / claims is limited to genuine issues such as wrong product, damage in transit or clear manufacturing defects, and must follow the evidence rules (continuous unboxing video, photos etc.) described in our Return & Refund Policy.

  • You must raise any such claim within 48 hours of the courier’s delivery scan. Requests without proper proof or made after this period are generally not eligible.

  • Cancellations:

    • Requests are accepted only before production has started or materials have been fixed.

    • For approved cancellations, the default resolution is Padikkai store credit, not cash refund, except in rare cases specifically mentioned in the Return & Refund Policy.

  • Store credit:

    • Store credits are non-transferable, cannot be encashed, and can be used only for purchases on padikkai.com.

    • Any validity or specific terms for a store credit will be mentioned at the time it is issued.

  • Please read our Return & Refund Policy and Cancellation Policy carefully before placing an order.

Customer responsibilities

  • You agree to:

    • Provide complete and accurate shipping address, pincode, landmark and reachable phone number (preferably on WhatsApp).

    • Choose the correct size, colour, design and customisation details at the time of ordering.

    • Be available to receive the parcel or coordinate with the courier for delivery.

    • Not misuse COD facility (for example, by repeatedly refusing parcels at the doorstep).

Padikkai is not responsible for delays, RTO (Return to Origin), additional shipping costs or losses arising from incorrect address details, unreachable phone numbers, non-availability, or repeated refusal to accept delivery.

Intellectual property

  • All content on this website – including logos, brand names, product designs, photographs, graphics, text, videos and layouts – is the intellectual property of Padikkai / SVEE Enterprises.

  • You may not copy, reproduce, modify, publish, sell, distribute or use any content for commercial purposes without our prior written consent.

  • You may share our content only for personal, non-commercial purposes, provided you clearly credit Padikkai and do not alter or misrepresent the brand.

Third-party services and links

  • Our website may contain links to third-party sites or services (for example, payment gateways, courier tracking pages, social media, analytics tools).

  • These third parties operate under their own terms and privacy policies. Padikkai is not responsible for their content, security or practices.

  • Your use of any third-party service is at your own risk and subject to that provider’s terms.

Limitation of liability

  • To the fullest extent permitted by law:

    • Padikkai is not liable for any indirect, incidental, special or consequential damages, including loss of profits, business, goodwill or data, arising from use of our website or products.

    • We are not liable for delays or failure to perform due to events beyond our reasonable control, such as courier delays, accidents, natural disasters, strikes, lockdowns or government actions.

    • Our total aggregate liability for any claim relating to an order will not exceed the amount actually paid by you for that order.

Governing law and jurisdiction

  • These Terms are governed by the laws of India.

  • Any disputes or claims arising out of or relating to your use of padikkai.com or to our products shall be subject to the exclusive jurisdiction of the courts at Karur, Tamil Nadu, India.

Changes to these Terms

We may update or modify these Terms and Conditions from time to time. Changes will be effective once posted on this page. The version in force at the time you place your order will apply to that order.

Contact

For questions about these Terms & Conditions, please contact us:

Customer Acknowledgement

  • By using www.padikkai.com, creating an account, or placing an order, you acknowledge and agree that:

    • You have read, understood and accepted these Terms & Conditions.

    • You have also read and agreed to our Shipping & Delivery Policy, Return & Refund Policy, Cancellation Policy and Privacy Policy, and understand how they apply to your order.

    • Many Padikkai products are handcrafted, customised or made to order, and because of this, open returns are not offered and resolutions for issues are usually provided through repair, replacement or store credit, with refunds to the original payment method available only in limited, exceptional cases as described in our policies.

    • You are responsible for providing accurate contact details, delivery address and order information, and for following the timelines and proof requirements (such as unboxing videos) mentioned in our policies for any claim or request.

  • If you do not agree with these Terms or any of our policies, you should not use this website or place an order on padikkai.com.